Account Support


Commit to a lifetime of fitness. Existing subscribers will receive credit for the balance of your subscription against this purchase. People who become members are entitled to a free orientation call by a BitGym Coach to set up an effective training plan and/or check in on the technical setup of BitGym on the cardio machine.


How will my existing subscription be credited as a discount?

After logging in on the Account page, add the lifetime membership to your cart to see how what discounts and credits are added and what the final price will be.

What do you mean, "lifetime"?

We really mean the lifetime of the recipient. In a world where apps and products come and go and companies get acquired and shut down every week, BitGym has been holding strong since we launched over 7 years ago alongside the first iPads and Android tablets. We are still the same team working full-time for nearly a decade taking you on more exciting journeys each year than the last, and we promise we will do our best to keep our word on this one.

How will I receive the personalized advice?

Within 7 days of redeeming the Lifetime code on a BitGym account, we will reach out over email to the email address on file for that account to schedule a 30 minute call. Having this call is entirely optional, but we're excited to talk to you if you decide to become a lifetime member.

If I am dissatisfied, can I get a refund?

As with all purchases from BitGym, you are eligible for a no-questions-asked full refund within 30 days of making your purchase. Just get in touch with us at the link below.

I have another question.

If you have any further questions regarding lifetime content, please get in touch through our support portal or just reply to the email you got from us.

See Lifetime Membership terms & conditions

© 2020 BitGym

Developer SDK